bd1999 Privacy Policy

01 Introduction and Scope

bd1999 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses bd1999.app ("the Site"). This Privacy Policy explains what personal data we collect from players in Bangladesh and elsewhere, the purposes for which that data is used, how long we retain it, and the rights available to you as a data subject.

This policy applies to all personal data collected through the Site, including data submitted during account registration, data generated through your use of the Platform (such as betting history and transaction records), and data collected automatically through cookies and similar technologies.

By registering an account, logging in, or continuing to use the Platform after the effective date of this policy, you acknowledge that you have read and understood its contents. If you disagree with any part of this policy, you should discontinue use of the Site and contact our support team to arrange closure of your account.

02 Data Controller Identity

For the purposes of this Privacy Policy, bd1999 is the data controller responsible for personal data collected through bd1999.app. We determine the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of the rights described in this policy, you may contact us at:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week

Please note that the email address above must be used as plain text only. It is not a clickable link — type it directly into your email client to contact us.

03 What Personal Data We Collect

We collect personal data in three broad categories: data you provide to us directly, data generated by your use of the Platform, and data collected automatically through technical means.

Data you provide directly:

• Registration data: Full name, date of birth, mobile number, and preferred payment wallet (bKash, Nagad, Rocket, or Upay) when you create an account.
• Identity verification data (KYC): Copies of government-issued identification documents such as your National ID (NID), passport, or driving licence, submitted as part of our identity verification process.
• Support communications: Any personal data included in messages you send to our support team, including the content of your query and any documents or screenshots attached.
• Responsible gaming preferences: Deposit limits, self-exclusion elections, session time settings, and other responsible gaming configurations you apply to your account.

Data generated by your use of the Platform:

• Transaction records: Deposit amounts, withdrawal requests, transaction reference numbers from bKash, Nagad, Rocket, or other payment providers, and the dates and times of all financial activity on your account.
• Gameplay data: Game session history, bet amounts, wins, losses, and bonus usage records across all games offered on the Platform, including slots, live casino tables, sports betting markets, and fishing arcade games.
• Account activity logs: Login timestamps, device type and operating system used to access the Platform, IP address at the time of login, and session duration.

Data collected automatically:

• Cookies and similar technologies: Session cookies required for the Platform to function correctly, analytics cookies used to understand how players navigate the Site, and preference cookies that remember your display settings. See Section 9 for full details on cookie use and how to opt out.
• Device and browser data: Browser type, screen resolution, time zone (Bangladesh Standard Time, UTC+6, where applicable), and referring URL — collected to optimise the Site's display and performance for your device.

04 How We Use Your Personal Data

bd1999 processes your personal data only for specific, legitimate purposes. We do not use your data in any way that conflicts with the reason it was collected. The primary purposes for which we process personal data include:

• Account management: Creating, maintaining, and securing your player account, including verifying your identity at registration and at any subsequent point where we are required to do so.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintaining accurate financial records of all transactions.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, the use of multiple accounts, and any other conduct prohibited under our Terms & Conditions.
• Legal compliance: Meeting our obligations under applicable law, including identity verification (KYC) requirements and the retention of financial records for the statutory period.
• Customer support: Responding to queries, resolving disputes, and providing technical assistance related to your account or the Platform.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and applying any responsible gaming tools you have configured, including deposit limits, session reminders, and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the functionality, design, and content of bd1999.app. This analysis does not involve any data that could identify you personally.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about new games or features — but only where you have provided your consent to receive such communications. You may withdraw consent at any time by contacting [email protected].

05 Legal Basis for Processing

bd1999 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contract performance: Processing that is necessary to fulfil the contractual obligations set out in our Terms & Conditions — including account creation, payment processing, and gameplay services.
• Legal obligation: Processing required to comply with applicable law, including identity verification requirements and the retention of financial transaction records.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and the improvement of our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing purposes, which we only carry out where you have given us your express consent. You may withdraw this consent at any time.

06 Sharing Your Personal Data

bd1999 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data with the following categories of third parties only to the extent necessary for the purposes described in this policy:

• Payment service providers: Transaction data is shared with bKash, Nagad, Rocket, Upay, and other payment processors solely to facilitate your deposit and withdrawal requests. These providers are bound by their own privacy and security obligations.
• Game providers: Your gameplay session data (including bet amounts, outcomes, and session duration) is shared with third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe to operate the games you play and to maintain the integrity of game outcomes.
• Identity verification services: Where required for KYC compliance, your identity documents may be processed by third-party verification providers who are contractually obligated to handle such data securely and in accordance with applicable data protection requirements.
• Law enforcement and regulatory authorities: Where we are required by applicable law, court order, or regulatory authority to disclose your personal data, we will do so. We will notify you of such disclosure where we are legally permitted to do so.
• Analytics providers: Aggregated, anonymised data may be shared with analytics providers to help us understand Site usage patterns. No personally identifiable information is shared for this purpose.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to use your data only for the purpose for which it was shared.

07 Data Retention

bd1999 retains your personal data only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for up to 5 years following permanent account closure, in order to meet our legal and regulatory obligations.
• Transaction records: Financial transaction data — including deposit and withdrawal records, bKash, Nagad, and Rocket transaction references — is retained for a minimum of 5 years from the date of the transaction for financial compliance and fraud investigation purposes.
• Gameplay history: Retained for up to 2 years after the last recorded session, after which it is anonymised or deleted.
• Support communications: Retained for up to 2 years from the date of the last communication in a given support thread, unless the subject matter requires longer retention (for example, in the context of a formal dispute).
• Cookie and analytics data: Session cookies are deleted at the end of each browser session. Analytics data is retained in anonymised form for up to 12 months.
• KYC documents: Identity documents submitted for verification are retained for the minimum period required by our compliance obligations and are then securely deleted.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

08 Your Data Rights

As a player on bd1999, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Basic account details such as your registered mobile number can be updated directly from your account dashboard.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. Note that this right is subject to our legal obligations — for example, we are required to retain financial transaction records for a minimum statutory period and cannot delete these on request.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of the data we hold.
• Right to object: You have the right to object to processing based on our legitimate interests and to opt out of direct marketing communications at any time.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.

bd1999 will respond to all data rights requests promptly. We may ask you to verify your identity before processing a request to ensure that we do not disclose data to an unauthorised third party.

09 Cookies and Tracking Technologies

bd1999.app uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve the player experience. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the Platform to operate. They include session authentication tokens that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without preventing the Site from functioning correctly.
• Functional cookies: These remember your preferences — such as your preferred language display, responsible gaming settings, and any personalisation options you have configured. Disabling functional cookies may reduce the quality of your experience on the Platform.
• Analytics cookies: These collect anonymised, aggregated data about how players navigate the Site, which pages are visited most frequently, and where errors occur. This data is used solely to improve the Platform and is never linked to an identifiable individual.

Most web browsers allow you to manage and delete cookies through the browser's settings menu. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. You can also contact our support team for assistance.

10 Security Measures

bd1999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption on all connections between your device and bd1999.app, ensuring that data transmitted to and from the Platform cannot be intercepted by third parties.
• Secure storage of all personal and financial data on servers with restricted access controls, firewalls, and intrusion detection systems.
• Access controls limiting access to personal data to only those staff members and authorised third parties who require it to perform their legitimate functions.
• Regular security reviews of our systems, processes, and data handling practices.
• Account security features including password hashing, login attempt monitoring, and the ability for players to request account suspension if they suspect unauthorised access.

Whilst we take all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we commit to notifying you promptly in the event of any data breach that affects your personal data and carries a significant risk to your rights.

11 Children and Minors

bd1999 is a strictly 21+ platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the Platform using false information, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

12 Marketing Communications

From time to time, bd1999 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and platform updates. We will only send you marketing communications where you have given your express consent to receive them.

• You may withdraw consent to receive marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe".
• Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect other types of processing (such as transactional notifications about your account).
• Transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary for the operation of your account.

13 International Data Transfers

bd1999.app primarily serves players in Bangladesh. Some of the third-party service providers we work with — including game providers and analytics platforms — may be located in countries outside Bangladesh. Where personal data is transferred to a third country, we ensure that appropriate safeguards are in place, including contractual clauses requiring the recipient to protect your data to a standard equivalent to that applied within Bangladesh.

By using the Platform, you acknowledge that your data may be processed in countries other than Bangladesh, and that you consent to such transfers where they are necessary for the operation of your account or the Platform.

14 Changes to This Privacy Policy

bd1999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Effective Date" at the top of this page;
• Display a prominent notice on the Platform informing players that the policy has been updated;
• Where reasonably practicable, send a notification to the mobile number or contact details associated with your account.

Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

15 Contact and Privacy Requests

For any questions about this Privacy Policy, to exercise your data rights, or to submit a formal privacy complaint, please contact the bd1999 privacy team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 24 hours for standard queries; within 30 days for formal data access or erasure requests

Please include your registered username and a clear description of your request when contacting us. For identity verification purposes, we may ask you to provide a copy of your National ID (NID) before processing a data access or erasure request.